This website is owned and operated by Good yarn limited. If you have any suggestions or comments or you need to contact us for any other reason, please use the details below:-
There is no minimum order value. Simply browse our collection and add any items that you wish to buy in your shopping basket/cart. Please make sure that you enter your e-mail address correctly as we will use this to acknowledge your order.
We accept payment by Bank Transfer and Paypal.
While we do our utmost to represent all the colours correctly on our website, how you see the colours will depend on your screen when you make your purchase and we cannot be held liable if the shade you choose is not as you anticipated when you made your purchase. However, if you are unhappy with the yarn and wish to return it please see our Returns Policy on these Terms & Conditions. We use New Zealand Dollars for currency.
Once your order has been placed you will receive an order acknowledgment, providing that your submitted e-mail address is a valid one. This will be a confirmation that your order has been received by us and is being processed.
Upon receipt of order, every effort will be made to ensure that dispatch is within a maximum of ten working days. All goods are subject to availability and if we are unable to supply your goods we will notify you of the expected delivery date. Please allow 15 working days before contacting us about delivery of your order.
If you are not 100% happy with your purchase you have 28 days from the point of sale to return the items to us. All returns must be accompanied by a covering letter and a copy of your invoice or receipt, and be in brand new condition with labels/price tickets still attached. Any goods returned incomplete or in a used condition will not be refunded. Return postage costs will be refunded by us only if there is a fault with the item or if there has been an error that our company has made. No returns on sale items.
If your ordered item is not in stock, we can order the item for you. This means that there might be a slight delay in getting your order sent out to you. You will be contacted should this apply.
When your order is placed on our website, credit or debit card numbers are encrypted and the details will not be stored.